Privacy Policy

Wish Cleaners ("Wish Cleaners", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit www.wishcleaners.ca (the "Website") or contact us. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws.

1. Information we collect

Information you provide

When you request a quote or contact us, we collect the information you choose to provide, which may include:

• your full name and company name;
• your email address and phone number;
• details about your property, such as property type, approximate size and the cleaning services and frequency you are interested in; and
• any additional information you include in your message.

Please do not include sensitive personal information (such as health or financial information) in the contact form.

Information collected automatically

Like most websites, our web server may automatically record basic technical information such as your IP address, browser type, the pages requested and the date and time of the request. This information is used to operate and secure the Website. To protect our contact form from abuse, we temporarily keep a one-way (hashed) value derived from your IP address to limit repeated submissions; it is automatically discarded after a short period.

The Website does not use advertising or analytics cookies, and it does not set cookies to track you.

2. How we use your information

We use personal information to:

• respond to your enquiry or quote request and communicate with you about our services;
• prepare quotes and, if you become a customer, plan and deliver cleaning services;
• maintain the security and proper functioning of the Website; and
• comply with legal obligations.

We will not use your personal information for marketing purposes without your consent, and we do not sell personal information.

3. Consent

By submitting the contact form and checking the consent box, you agree that we may use the information you provide to respond to your request. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the details below.

4. Sharing and disclosure

We only share personal information with service providers who help us operate our business, such as our website hosting and email providers, and only as necessary for them to perform those services. These providers may store or process information in Canada or in other countries, in which case it may be subject to the laws of those jurisdictions. We may also disclose information where required or permitted by law.

5. Google Maps

Our Contact page offers an optional interactive map provided by Google. The map is only loaded if you choose to show it. When loaded, Google may collect information in accordance with its own privacy policy.

6. Retention

We keep personal information only as long as needed for the purposes described above, or as required by law. Quote requests that do not lead to a business relationship are deleted when they are no longer needed.

7. Safeguards

We use reasonable physical, organizational and technical safeguards to protect personal information, including encrypted (HTTPS) connections to the Website. No method of transmission or storage is completely secure, but we work to protect your information.

8. Your rights

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to legal exceptions. To make a request, contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

9. Children

Our services are intended for businesses, and the Website is not directed to children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised.

11. Contact us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Wish Cleaners
A16-2901 Markham Rd
Scarborough, ON M1X 0B7
Canada
Phone: 647-875-0124
Email: info@wishcleaners.ca